Frequently Asked Questions

  1. I am interested in booking with you, where can I contact the person in charge of the process? You can email us at or contact us through the form on the website with your inquiry and one of our colleagues will give you the detail. We remind you to specify the date you want to visit us and the number of people who will stay with you.
  2. Where are we located? The hotel is located in a somewhat remote area in the middle of Guanacaste paradise, specifically in Playa Azul, Cuajiniquil, in Santa Cruz, just 5 kilometers south from Marbella. The hotel faces the beach and is an ideal resting place for couples, people or families who want to get away from the hustle and bustle of busy areas.
  3. Is the hotel located in a safe area for my family and my person? Yes, the hotel is located in a private residential area next to the beach and has 24-hour security. Similarly, it is recommended to have the safety precautions that you would have whenever you travel.
  4. How is the road to get to the hotel? It should be taken into account that the last 22 kilometers before arriving at the hotel on road number 160 are on a ballast road, which is normally in good condition to travel in a vehicle both high and low. Take into consideration that depending on the time of the year the road could be in slightly more mistreated conditions due to the rain, for this reason it is recommended it would be better to travel in a slightly high car (not necessarily double traction) but if you came in a low car you can reach the hotel perfectly only a little slower than usual.
  5. Why is Azul Ocean Club the best option? Azul Ocean Club has beautiful rooms and villas, very well equipped and luxurious furniture. In addition to a great team that will do everything possible for you to have an excellent vacation.
  6. What are the complimentary services or activities offered by Azul Ocean Club? In Azul Ocean Club we have different courtesy services and activities for you to enjoy your stay, among these we offer bicycles, surfboards, kayaks, game room with pool table and table games, ping pong table, gym, jacuzzi, hanging beds, artificial beach, open air pool, games for children, etc.
  7. What are the additional charge services offered by Azul Ocean Club? Among the additional charge services, we offer 2 restaurants, pool bar, spa services, varied tours, as well transportation from the airport to the hotel and vice versa or to other parts of the country.
  8. What is the best time to book with you? The whole year is a good time to book with us. We recommend for the last week of the year and Easter week because Guanacaste is very crowded so you should make the reservation in advance to find availability.
  9. How is the weather in that area? There are 2 seasons, rainy and dry. But it is usually sunny all year. In the rainy season from May to November it rains at some point in the afternoon, but not all day.
  10. I want to be part of the work team: where can you send my resume? Please send your resume to our email
  11. Do you allow pets? Do not
  12. How far is Azul Ocean Club from airports? It is approximately 1 hour and 45 minutes from Daniel Oduber Airport in Liberia Guanacaste and about 4 hours from Juan Santamaria Airport in San José.
  13. What accommodation options does Azul Ocean Club offer? We offer Deluxe Room garden view for 1 or 2 people, Junior Suite or Superior Room garden view for 2 people or paying an additional up to 3 , Superior Plus or Superior Room ocean view for 2 people or paying an additional up to 3, Luxury Villa One Bedroom garden view for 4 people and Luxury Villa Two Bedroom garden view for 6 people, all rooms are fully equipped according to the type of room.
  14. Where can I make my reservation? To make a reservation please contact us at + 506-60232985, + 506-2682-8060, US Toll Free 1-888-862-9302 or and we will gladly assist you making your reservation.
  15. What are the prices at Azul Ocean Club? Price range are between $99 to $397 plus taxes. Our rates depend on the type of room or villa and the season.
  16. I received poor customer service, where can I file my complaint? Please communicate your complaint or suggestions to