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Reservation Policy

  • RESERVATION

Policy
The total balance of your room cost including taxes is due at the time to reserve through the hotel web page. If for any reason there is a remaining balance will be due on the check in at the hotel. Azul Ocean Club accepts cash (Costa Rican Colones and US Dollars), and credit card (Visa, Master Card and American Express).Once the booking has been processed, you will receive an email confirming your reservation, outlining a summary of your booking. Please review the information carefully and contact us immediately at info@azuloceanclub.com if you have any questions or require any changes.

Please review our Cancellation Policy below.

Securing your reservation with a credit card means you accept the terms of our Cancellation Policy. Shall you fail to show up before 6:00 pm on the first day of your booking, or check-in day, the whole booking will be cancelled, and “no show” charges will apply.

Pets are forbidden at Azul Ocean Club.

Payment policy for the peak season: Christmas, New Year, Easter, Costa Rican holidays and other dates decided by the hotel. 100% of the total room cost, including taxes and deposit is required to secure your reservation. We require a minimum booking of three nights for holiday reservations during the periods of Christmas and New Year’s (December 24th – January 07th) and a minimum booking of three nights during Easter holiday. You may pay your hotel room balance via credit card or bank transfer prior to your arrival. Please contact us at info@azuloceanclub.com to ask for our bank account details and wire transfer instructions. Payments must be received up to one month prior to your arrival date. Please make sure to confirm your payment with us via email.

Bank: BAC San José
Account Holder: Punta Paity L S.A.
ID: 3 101 438707
Dollar Account: 918812454 “Cuenta Cliente”: 10200009188124477
SWIFT: bsnjcrsj


  • CANCELLATION POLICY

Azul Ocean Club’s cancellation policy is as follows:

All services must be paid immediately after purchased. If you must cancel your trip, any particular booking or activity (hotels, tours and/or transportation) for any reason whatsoever, please remember that all cancellations must be put and received in writing (via e-mail).

There are no refunds for early check-outs and “no shows”. If the number of guests on your reservation drops after the reservation payment, the hotel shall determine applicable refunds or penalties.

Cancellation policies can vary seasonally or depend on the hotel or room type. You can review the selected hotel’s specific policy during the reservation process.

We do not issue refunds or credits for flight cancellations, whatever the circumstance may be. Please secure a Travel Insurance for flight cancellation protection.

Any changes to your reservation must be received up to 30 days prior to your original arrival date via email, knowing that changes are subject to availability. If there is no availability, a credit will be issued. There are no refunds or credits issued for reservation changes downgrading the number of nights if the request takes place within 30 days of the arrival date. There are no refunds or credits issued due to bad weather.

All credits issued are valid for one year from the original cancellation date. A credit can only be used for Hotel Room Reservations at Azul Ocean Club and cannot be used for hotel services. A credit can be transferred to another person provided we have written authorization from you.     To cancel, please write the traveler’s complete name and confirmation code (received via e-mail).

If you prefer, e-mail your cancellation request to info@azuloceanclub.com with the information mentioned above along with your reason for the cancellation.

Your request will be processed and if it complies with the cancellation policies for the reserved service, we shall refund the corresponding amount to your credit card. We do not currently refund via bank transfer.

If forced to cancel entire or partial bookings, we will inform guests 7 days prior to the arrival date. Upon request, we can recommend another hotel close by and offering similar facilities and rates.

Cancellation Policy During the Peak Seasons:
Christmas, New Year, Easter, summer, Costa Rican holidays and other dates decided by the hotel. Reservations cancelled thirty (30) days or more prior to the arrival date are free of charge. Reservations cancelled fifteen (15) to twenty-nine (29) days prior to the arrival date will incur in a 50% penalty fee. Reservations cancelled less than fifteen (15) days prior to the arrival date will incur in a 100% penalty fee. If the room you are booking is labeled as non-refundable, non-cancellable or similarly, all cancellations will incur in a 100% penalty fee, regardless of the cancellation date request.

Cancellation policy valid for "Non Refundable Rates"

"PREPAID AND NON REFUNDABLE": The cancellation policy for this rate does not provide any refund in case of cancellation or change of booking. The amount of the entire stay will be immediately charged to the credit card provided.

  • LIABILITY

Azul Ocean Club and its employees shall not be liable for any damages caused mentally or physically as a result of, or in connection with:

Any delays or cancellations.

In the event of a traveler falling ill during a vacation, or having to cut their vacation short, all hospital and medical expenses the traveler’s responsibility.

Monetary crises, economic changes, electrical and internet outages due to weather, mechanical maintenance or construction difficulties, for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond our, or a supplier's, reasonable control, including but not limited to acts of Nature (hurricanes, mudslides, earthquakes), flight cancellations or changes, diseases or epidemics/pandemics, new or unexpected conditions, and local laws.

The absence of travel documents, visas, passports, and health certificates where required.
Loss of items that have not been put in the hotel safe, or for losses incurred when rooms are not locked.

We ask that all of our guests purchase travel insurance, which is generally inexpensive and can save emotional distress if an unforeseen event occurs. We recommend that your travel insurance covers your flight and accommodation cancellation, accidents, illness, medical evacuation and theft.

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